1. How long does shipping take and how can I track my order?
Standard shipping takes between 7-14 days. Once your order is processed and shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your package in real-time on our website or the shipping carrier’s website.
2. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately at [email protected] or WhatsApp：+8613405055135. We will provide instructions for returning the product and ensure that you receive a replacement or a full refund, depending on your preference.
3. Can I return or exchange a product if I am not satisfied?
Yes, we offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within a specified period. Please refer to our Return Policy for detailed information on how to return or exchange your product.
4. How do I know which size to order?
We provide a detailed size guide on our website to help you choose the correct size. If you are unsure, you can contact our customer support team at contact-[email protected] or WhatsApp：+8613405055135 for assistance. We recommend checking your measurements against our size guide to ensure a perfect fit.
5. Are your products genuine leather?
Yes, all our leather products are made from genuine, high-quality leather. We source our materials from reputable suppliers and ensure that each product is crafted with the utmost care and precision.
6. What payment methods are available?
We accept payments via PayPal , both of which support major credit and debit cards. These payment gateways are secure and ensure that your payment information is protected.
7. Can I place a custom order?
Absolutely. If you have a specific design or style in mind, we offer custom order services. Our product experts can help you design and produce custom-made shoes or bags. Please contact us via [email protected] WhatsApp：+86113405055135 for more details on custom orders.